At Eleven Plus, customer satisfaction is our priority. To ensure a smooth shopping experience, please review our return and exchange guidelines:
Exchange Window: Size exchanges accepted within 2–3 working days of delivery.
Eligible Condition: Items must be unused, unwashed, and unaltered.
Required Proof: Original invoice/money receipt is mandatory.
Not Allowed: No exchanges for design or color preferences.
How to Exchange:
Online Orders: Send the item to our warehouse via your preferred courier.
Once received and verified, we’ll ship your replacement promptly.
Damaged, defective, or incorrect item delivered
Size mismatch
Change of mind
No longer need the product
If the issue is on our end, return shipping is FREE.
If the exchange/return is due to the customer’s choice, the return shipping cost will be borne by the customer.
